5 Things You Should Look for in Customer Feedback

Reading reviews can help you determine whether a product or service is worth the investment. It can also help determine whether a company is legitimate.

In today’s post, your leading provider of replacement windows, Renewal by Andersen® of Central Pennsylvania, discusses things you should keep in mind when reading customer reviews.

Comparisons

Pay attention to how customers compare one company to another. Comparisons make reviews more reliable because it means the reviewer has experience within the industry.

Bad Reviews

Yelp allows you to filter good reviews from bad ones. This feature is helpful if you want to scroll right to the bad reviews to see what type of complaints customers have had. The website has various filters you can utilize while searching for a company to help you narrow down your choices.

Many Reviews

The more reviews a company has, the better, and vice versa. Having many reviews indicates that the company has lots of experience. Renewal by Andersen, your leading provider of quality windows, has nearly 200,000 reviews of over more than one million projects regionally.

Photos

Photos of completed projects can help you determine whether a contractor has done a good job. Browsing these photos gives potential customers an idea of what kind of output or product they’re likely to get from a company. Before and after photos indicate the quality of a contractor’s service.

Online Presence

Companies with a strong online presence are more likely to be trustworthy. Online reviews provide an opportunity for the company to create rapport and good relationships with existing and new clients. Don’t hire a company that has no reviews at all.

For durable replacement windows and quality workmanship, you can trust Renewal by Andersen of Central Pennsylvania. We are your leading provider of picture, sliding, double-hung and casement windows. Call us at (717) 591-4900 or complete our online form for a free in-home consultation. We serve homeowners in York, PA.

Linda Johnston

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