As a protection tool, warranties provide assurance to customers against defective products over the warranty period. This helps reduce the risk associated with the purchase of the product as well as make sure that customers have peace of mind. Your Renewal by Andersen® replacement windows and patio doors are warranted under a fully transferable limited warranty. It covers parts, labor and original installation services.
Here is how to use your window warranty from Renewal by Andersen.
Who Should You Contact?
There are a lot of methods to acquire help for your replacement windows under the pertinent limited warranty. These include:
- Contacting your sales representative;
- Going to the nearest Renewal by Andersen showroom;
- Calling our Warranty Service Line at 1-800-441-1109; or
- Visiting our website at www.renewalbyandersen.com.
Our team will contact you to investigate the claim within two weeks after the notice and, with your assistance, arrange for an appropriate course of action.
When You Call
Here are important details to get across during the phone call:
- Identify the Renewal by Andersen product, whether windows or glass, that is involved;
- Provide the serial number of the affected product;
- Thoroughly describe the problem you have encountered;
- Describe any attempts that have been made to correct the problem;
- Provide the address where the affected product can be inspected; and
- Provide a phone number where you can be reached.
If you contact our team within the applicable time frame of the limited warranty, we will provide the warranted remedies at no charge to you. If your products have exceeded the coverage period or if your repairs are not covered by the warranty, our service representatives can provide repairs or replacement parts, should you desire, at a reasonable cost.
Renewal by Andersen of Central Pennsylvania is a premier source of replacement patio doors and windows, including casement windows and sliding windows, in and around York, PA. Our certified team is committed to providing the comfort and efficiency you need through industry-leading products and outstanding customer service. Call us today at (717) 929-8610 or fill out our contact form to request a free, no-obligation estimate.
